Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Assessor Target Caseload

If the Assessors target caseload on their account is set as 0, they wont be included on the Assessor Caseload report. The quickest way to resolve this is within your Settings.

I would advise changing the 0 to a number and then clicking the setting below and then Save.

The report should then show all assessors on the report.

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