Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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The aim must have an Apprenticeship contract type in the first day

If you receive the above error when running a learner through the FIS within OneFile ILR, we advise following the steps below:

  1. Log into to ILR
  2. Click Learners
  3. Search for learner
  4. Click on Learner
  5. Click Learning Delivery
  6. Click Edit details on the Programme aim
  7. Click Funding and Monitoring 
  8. Add the TNP details for this programme (if the learner as returned from a BIL, the TNP date needs to reflect the learners return to learning dates)
  9. Edit the ACT (Apprenticeship contract type). If the learner is returning from BIL, the ACT dates will need to be updated to reflect the return from BIL.
  10. Click Confirm

  Further information

This article is for guidance only and you should always refer to the ESFA ILR documents for further information

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