Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Change learner back to In Learning

If you accidently change a learner to Withdrawn or Break in Learning, you can change the status back to in Learning.

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To bring a learner back into learning after changing to the incorrect status follow the steps below.

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Click Edit details under Learning aims
  5. Click Completion Status
  6. Change Status to In Learning
  7. Repeat these steps for each Learning Aim

Your learner will now appear In learning.


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