Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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Change learner back to In Learning

If you accidently change a learner to Withdrawn or Break in Learning, you can change the status back to in Learning.

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To bring a learner back into learning after changing to the incorrect status follow the steps below.

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Click Edit details under Learning aims
  5. Click Completion Status
  6. Change Status to In Learning
  7. Repeat these steps for each Learning Aim

Your learner will now appear In learning.


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