Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Change Learner status to withdrawn

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To change a learner status to Withdrawn, follow the steps below.

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Next to Current programme, click Context menu
  5. Click Withdraw
  6.  Add Reason, End date and Outcome
  7. Click Confirm

Your learner will now show as Withdrawn.

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