Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

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Deleting a learner record

User Roles

This feature can be used by the following user roles:

  • Provider Admin
  1. Click Admin from the left hand navigation bar 
  2. Click ILR Management
  3. Search learner record
  4. Click Delete
  5. Click Continue

A log of the deletion is recorded and can be seen by clicking on System Events from the left hand navigation bar

Delete Learner Warning

  • Any Provider seat consumed by a deleted learner will be lost
  • All reports containing a deleted learner will have to be recreated
  • Once a Learner has been deleted, this can not be undone 


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