Software Update: Monday 28th July 2025

On Monday, we will release an enhancement to the Onefile events system.

This update will not require any downtime

Release notes can be found here

Help centre

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Deleting a learner record

User Roles

This feature can be used by the following user roles:

  • Provider Admin
  1. Click Admin from the left hand navigation bar 
  2. Click ILR Management
  3. Search learner record
  4. Click Delete
  5. Click Continue

A log of the deletion is recorded and can be seen by clicking on System Events from the left hand navigation bar

Delete Learner Warning

  • Any Provider seat consumed by a deleted learner will be lost
  • All reports containing a deleted learner will have to be recreated
  • Once a Learner has been deleted, this can not be undone 


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