Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Change Learner status to Break in Learning

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To change a learners status to break in Learning, follow the steps below.

  1. Click Learners
  2.  Click on Learner
  3.  Click Learning Delivery 
  4. Next to Current programme click the Context Menu
  5.  Click Break
  6. Add reason for break 
  7. Add the date the learner started their break in learning

Your learner will now appear on a break in learning.

Apprenticeship Contract Type

If you've added the ACT Date To, you may be required to update this to reflect the BIL start date.


I have put my learner on a break in learning in error, how do I undo this?

I have accidentally bought my learner back from a break in learning, when they should still be on a break.  How do I reinstate the break?  


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