Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Change Learner status to Break in Learning

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To change a learners status to break in Learning, follow the steps below.

  1. Click Learners
  2.  Click on Learner
  3.  Click Learning Delivery 
  4. Next to Current programme click the Context Menu
  5.  Click Break
  6. Add reason for break 
  7. Add the date the learner started their break in learning

Your learner will now appear on a break in learning.

Apprenticeship Contract Type

If you've added the ACT Date To, you may be required to update this to reflect the BIL start date.


I have put my learner on a break in learning in error, how do I undo this?

I have accidentally bought my learner back from a break in learning, when they should still be on a break.  How do I reinstate the break?  


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