Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 2.0.0
Android coming soon!
On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.
Release notes: Full details of the changes can be found here.
Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.
Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.
We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.
This is affecting emails, calls, and chats — they’re not connecting to our team right now.
Need help?
Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.
We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.
We’re really sorry for the inconvenience and appreciate your patience while we fix this.
To bring a learner back into learning after a break, follow the steps below:
Your learner will now appear In learning.
When returning a learner from a break in learning there are some fields you may need to update or add again to the new programme: