Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Return a Learner from Break in learning

To bring a learner back into learning after a break, follow the steps below:

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Next to Current Programme, click the Context Menu
  5. Click Restart learning
  6. Add restart date
  7. Click Confirm

Your learner will now appear In learning.

Updating learner details

When returning a learner from a break in learning there are some fields you may need to update or add again to the new programme:

  •  Planned end date 
  • Apprenticeship contract type 
  • Financial records



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