Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Change Learner status to Awaiting EPA

Jade Pimblott
Modified on: Tue, 22 Nov, 2022 at 10:49 AM

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor
  1. Click Learners
  2.  Click on Learner
  3.  Click Learning Delivery 
  4. Under Learning Aims click Edit details
  5.  Click Completion status
  6.  Under Select Status choose Completed - The learner has completed all learning activities leading to the learning aim
  7. Add Actual end date
  8. Add Outcome and Grade

Repeat for each Learning aim which the learner.

Your learner will now show as awaiting EPA.



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