Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Creating a learner

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor
Using a Programme Template Manually assigning Programme Aims

Programme Templates can be created to group multiple learning aims within a programme, to avoid having to manually assign the same aims when creating learners.

To use a Programme Template when creating learners, follow the steps below:

  1. Click Learners from left hand navigation bar
  2. Click New learner 
  3. Enter Learner details
  4. Click Continue 
  5. Click Select programme from template
  6. Select Programme template
  7. Enter the start and planned end dates
  8. Click Continue
  9. Deselect any aims that are not required 
  10. Click Create 

You'll now need to complete all mandatory fields on the Learner, Learning Delivery and Destination and progression tabs.

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