Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Creating a learner

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor
Using a Programme Template Manually assigning Programme Aims

Programme Templates can be created to group multiple learning aims within a programme, to avoid having to manually assign the same aims when creating learners.

To use a Programme Template when creating learners, follow the steps below:

  1. Click Learners from left hand navigation bar
  2. Click New learner 
  3. Enter Learner details
  4. Click Continue 
  5. Click Select programme from template
  6. Select Programme template
  7. Enter the start and planned end dates
  8. Click Continue
  9. Deselect any aims that are not required 
  10. Click Create 

You'll now need to complete all mandatory fields on the Learner, Learning Delivery and Destination and progression tabs.

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