Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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  3. ILR
  4. Learner Management

Undo a break in learning

Jade Pimblott
Modified on: Fri, 24 Feb, 2023 at 1:32 PM

If you've incorrectly added a break in learning to a learner on your ILR, you can undo this by following the steps below:

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Next to Current Programme, click the Context Menu
  5. Click Undo break

Your learner will now appear In learning.


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