✨ Updated feature alert
This feature update is available from Thursday 24 September 2026.
Overview
Admin users can view Template History to review all communications sent using Interaction Templates. This is useful for reporting, auditing, and tracking communication activity within your Centre.
User Roles
This feature can be used by:
- Admin
Only Admin users can access the Template History page.
What's Changed?
From Thursday 24 September 2026, interactions can be filtered by recipient, and the recipient now appears as a column in the main grid — making it easier to see what was sent and to whom.
Steps to View Template History
- Click Templates from the main menu.
- Click History.
- You'll now see a full list of all templates sent.
Tips & Notes
- Template History is useful for maintaining audit trails.
- It helps you monitor what communication has been sent and to whom.
- Use the recipient filter to narrow the list down quickly.
Terminology
The terminology used in this article may differ depending on your Centre's configuration.
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Need Help?
If you need assistance, please contact Onefile Support or your internal support team.