Overview
Learners can be deleted from Enrol Onboarding when their record has been created in error or is no longer required. Deleting a learner permanently removes the onboarding record and cannot be undone.
User Roles
This feature can be used by the following user roles:
- Admin
- User
Steps
How to Delete a Learner
- Click Learners from the left-hand navigation menu.
- Click the three dots next to the learner you wish to delete.
- Select Delete.
- Click Delete Learner on the confirmation pop‑up.
✔️ Tip: Deleting a learner is permanent and cannot be undone. This action should only be used when a learner record has been created in error.
Tips & Notes
- If the Delete option is not available, check whether the learner has linked information preventing deletion.
- Withdrawing a learner may be more appropriate if the learner should not continue onboarding but the record must remain.
- Deleted learner records cannot be restored and will need to be recreated if needed again.
Terminology
Please note that the terminology used in this article may differ depending on your Centre.
Related Articles
- Withdraw a Learner on Enrol Onboarding
- View Learners within Enrol Onboarding
- Import a User within Enrol Onboarding
Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.