Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Deleting an Employer record within Enrol Onboarding

Overview

Employers can be deleted from Enrol Onboarding when they are no longer required. Deleting an employer permanently removes the record, provided that no learners or contacts are currently linked to it.

User Roles

This feature can be used by the following user roles:

  • Admin

Steps

How to Delete an Employer Record

  1. Click Employers from the left-hand navigation menu.
  2. Click the three dots next to the employer you wish to delete.
  3. Select Delete.
  4. Click Delete Employer on the confirmation pop-up.

✔️ Tip: Deleting is only available if the employer has no learners or contacts linked to them.

Tips & Notes

  • Once deleted, the employer record cannot be restored.
  • If the Delete option does not appear, ensure all linked learners and contacts have been removed or reassigned.
  • Consider archiving instead of deleting if you may need the record again in the future.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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