Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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Learning Journal Report

✨New feature alert

This feature is available from Wednesday, 10th December 2025.

Overview

The Learning Journal report provides detailed insights into learner activity, including time spent, approval status, and feedback. This guide explains how to access and use the report effectively.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Centre Monitor
  • Assessor and Trainee
  • Lead IQA
  • IQA
  • EQA
  • Observer
  • Employers

Steps to Access the Learning Journal Report

  1. Navigate to Reports
    • On the left-hand side menu, click Reports.
  2. Locate Learner Reports
    • Under the Reports section, find and select Learner Reports.
  3. Open Learning Journal
    • Click on Learning Journal to view the report.
  4. Apply filters
    • Apply available filters to drill down into specific data sets

Data Included in the Report

The Learning Journal report contains the following fields:

  • ULN (Unique Learner Number)
  • Learner Name
  • Default Assessor
  • Main Learning Aim
  • Journal Title
  • Category
  • Start Date/Time
  • End Date/Time
  • Total Time
  • Total OTJ Time (Off-the-Job)
  • Approval Status
  • Feedback
  • Criteria

Exporting the Report

  • The Learning Journal report can be exported to a spreadsheet for further analysis or record-keeping.

Tip: Use filters before exporting to ensure you only download the data you need.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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