Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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*How to Enable Event Subscriptions

Event Subscriptions make it easy to share data between your Onefile products and keep everything automatically up to date. 

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers

Steps to Enable Event Subscriptions

  1. In the navigation bar, click Centre.
  2. Select Integrations.
  3. Click Go to events.
  4. Choose Go to Onefile events.
  5. Switch on the settings you want to use for each product.
  6. If you’re enabling events that create a learner record in Eportfolio, click Set Default Fields.

ℹ️Important Notes

  • You’ll only see the Onefile products your organisation has purchased.
  • Update events only apply to records created using Event Subscriptions.
  • If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

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