Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.

Release notes can be found here.

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store.

Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

"Email is already taken" when creating a Keychain

Adam Fogo

Modified on: Thu, 2 May, 2024 at 10:10 AM

You may see the message "Email is already taken" if you try to manually create a Keychain when you already have a Keychain.

As your Keychain already exists, please:

Log in or Reset your password (if you don't know your Keychain password)
If you are unable to see any accounts once logged into your Keychain, manually add the account(s)

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