Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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"Email is already taken" when creating a Keychain

You may see the message "Email is already taken" if you try to manually create a Keychain when you already have a Keychain.

As your Keychain already exists, please:

  1. Log in or Reset your password (if you don't know your Keychain password)
  2. If you are unable to see any accounts once logged into your Keychain, manually add the account(s)

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