Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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"Email is already taken" when creating a Keychain

You may see the message "Email is already taken" if you try to manually create a Keychain when you already have a Keychain.

As your Keychain already exists, please:

  1. Log in or Reset your password (if you don't know your Keychain password)
  2. If you are unable to see any accounts once logged into your Keychain, manually add the account(s)

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