Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.

Please make sure you are logged out of your account and have saved any work before this time.

Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

"Email is already taken" when creating a Keychain

Adam Fogo

Modified on: Thu, 2 May, 2024 at 10:10 AM

You may see the message "Email is already taken" if you try to manually create a Keychain when you already have a Keychain.

As your Keychain already exists, please:

Log in or Reset your password (if you don't know your Keychain password)
If you are unable to see any accounts once logged into your Keychain, manually add the account(s)

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