Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

Submit a ticket Log in

New OneFile Login May 2024

OneFile is currently working on an exciting project called Fusion, aimed at dissecting our products into logical components to enhance user experience.  As a part of this initiative, we are updating the login process.

For users with an existing Keychain, the Login process will remain unchanged. However, we are discontinuing the option to log in to OneFile products using a username and password. 

Click here to see more information about Keychains.

  This change will take effect from May 1st 2024

After this date, users will be prompted to create a Keychain following the steps below:

  1. Enter username and password 
  2. Click Sign in
  3. Enter your email address
  4. Click Verify OneFile Keychain Email on the email sent to your chosen email
  5. Confirm your existing username and password
  6. Enter new password
  7. Confirm new password
  8. Tick to confirm you've read and agreed the Terms and Conditions
  9. Click Create Keychain
  10. Login using your chosen email address and password


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.