New OneFile Login May 2024

OneFile is currently working on an exciting project called Fusion, aimed at dissecting our products into logical components to enhance user experience.  As a part of this initiative, we are updating the login process.

For users with an existing Keychain, the Login process will remain unchanged. However, we are discontinuing the option to log in to OneFile products using a username and password. 

Click here to see more information about Keychains.

After this date, users will be prompted to create a Keychain following the steps below:

1. Enter username and password 
2. Click Sign in
3. Enter your email address
4. Click Verify OneFile Keychain Email on the email sent to your chosen email
5. Confirm your existing username and password
6. Enter new password
7. Confirm new password
8. Tick to confirm you've read and agreed the Terms and Conditions
9. Click Create Keychain
10. Login using your chosen email address and password

Is there a report we can run to see which users accounts aren't linked to a keychain?

Yes, you can run a report by following the steps below:

1. Log into your Centre Manager account
2. Click Reports on the left navigation bar
3. Under Centre Reports click Users Without a Keychain
4. Select All or select the user group
5. Click Submit

Will we still be able to unlink accounts from Keychains to reset passwords or change the login email?

Yes within Eportfolio, however when the user logs in using a individual username and password, they'll be prompted to create a keychain as per the video below. 

Can users reset their own passwords?

Yes, by clicking on Forgot Password on the login page and following the instructions shown on screen.

Can users update their keychain email?

Yes, please follow the steps below:

1. Log into your keychain
2. Click Email Preferences

Here you can update your Name and Email address. 

Please note you'll only be able to edit this information if the T&C's aren't ticked. 

If a users email is entered incorrectly upon account creation, how will they be able to login?

A Centre Manager can remove the account from the keychain by clicking the Unlock button on the account page. Then update the email address to the correct email and click the Email button on the login page. This will send the user a copy of their username and password. They'll then be prompted to create a keychain as per the video below.  

what happens if a user doesn't have an email address?

We would advise providing all users with an email address, otherwise they wont be able to login.

How will these changes impact single sign on?

There will be no impact or change if the users are already on a keychain.