Incident Resolved 29-May-25: Service unavailable for some users

Our team have confirmed that as of 17:08 the service is fully available for all users.

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Unable to accept Terms & Conditions

If you're unable to accept the OneFile Terms & Conditions, you may need to zoom out on the web browser. Guidance on zooming out on the most popular browsers can be found here.

If this doesn't work, please can you open an incognito browser and try again.

Information on how to open an incognito tab can be found here.


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