Download portfolio time

We’re currently aware of an issue where download portfolio's are taking longer than expected to become available to download.
At the current moment there’s no workaround.

The product is currently making its way through the backlog and the portfolio's will be available as soon as possible. 

Please reach out to our support team if you have any questions.

Help centre

Submit a ticket Log in

Unable to accept Terms & Conditions

If you're unable to accept the OneFile Terms & Conditions, you may need to zoom out on the web browser. Guidance on zooming out on the most popular browsers can be found here.

If this doesn't work, please can you open an incognito browser and try again.

Information on how to open an incognito tab can be found here.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.