You can reset your Multi-factor Authentication by following the steps below:
1. Login to the Keychain by entering your email address and password on the login page.
2. Click Keychain settings
3. Click Reset Authentication
Reduced Support Availability: 10th July 2025
Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre