Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Assign LLDD and Health Problems to a learner

  User Roles

This feature can be used by the following user roles:

  • Centre Manager 
  • User Manager
  • Assessor with permissions
  • Trainee Assessor with permissions
  • Internal Verifier with permissions

  Permissions

Can manage learner accounts

To assign a learner to a LLDD or Health Problem or change the records they are assigned to, follow the steps below: 

  1. Navigate to the Learner portfolio 
  2. Click Episode tab 
  3. Click the relevant drop down menu to select the learner Ethnicity, Sex, LLDD and Health Status
  4. Click Save

To add additional LLDD or health condition, select Learner considers himself or herself to have a learning difficulty and/or disability and/or health problem, select the Primary LLDD or Health Condition and click Save. Then navigate back to the Episode page and click Add LLDD or heath condition.

The new list of LLDD and health problem categories has been sourced from the ESFA ILR (Individualised Learner Record). 

Terminology

Please note that the terminology used in this article may be different depending on your Centre.



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