Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.
Full details of the changes can be found in the Release Notes
Downtime: Please note that there will be no service interruption.
OneFile Enrol has several user roles pre-built into the software. These roles determine the functionality, access level and permission of the user.
| User Role | Description |
|---|---|
| Super Admin | Administers the Centre on Enrol. They are responsible for it's configuration and user creation.
|
| Admin | Manage the creation of Learners and Employers, whilst also being able to send and review forms. |
| Tutor | Manage employers, view learners allocated to them and related courses. They can also send and review forms. |