Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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Enrol User Overview

OneFile Enrol has several user roles pre-built into the software. These roles determine the functionality, access level and permission of the user.

User RoleDescription
Super AdminAdministers the Centre on Enrol. They are responsible for it's configuration and user creation.
  • Creates users and assigns roles
  •  Creates Employers (Organisations) and Key contacts (Key contacts are typically the person completing form data on behalf of employer)
  •  Create learners & link to employers
  • Create forms to capture data and sets workflows of forms  
  • Send forms to learners and review data
Admin

Manage the creation of Learners and Employers, whilst also being able to send and review forms.

Tutor

Manage employers, view learners allocated to them and related courses. They can also send and review forms.

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