Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Bulk import Learners

  User Roles

This feature can be used by the following user roles:

  • Training Provider

You can bulk import Learners into Enrol by following the steps below.

  1. Click Learners from the left hand side navigation bar
  2. Click Import learners
  3. Download our spreadsheet template and use it to add in all your learner records
  4. Save your completed spreadsheet as a .CSV file
  5. Upload your file
  6. Click Continue
  7. Match the column headers
  8. Click Continue
  9. Correct any highlighted errors
  10. Click Import
  11. Click Return to Learner records

Learner information

You must include the first name, last name and email address of each learner. And, at least one row must be completed.

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