Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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Creating a Learner

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To create a Learner, follow the below steps:

  1. Click Learners on left hand navigation bar
  2. Click Add new learner
  3. Add First name, Surname and Email Address
  4. Click Create record
  5. Complete all mandatory fields under Learner Details, Employer Details and Course Details.

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