Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Creating a Learner

Overview

This guide explains how Training Providers can create a new learner record in Onefile Enrol. All learner accounts must include complete personal, employer, and course details to ensure accurate tracking and reporting.

Permissions

Who Can Use This Feature?

This feature can be used by the following user role:

  • Training Provider

Steps

  1. Click Learners on the left-hand navigation bar.
  2. Click Add new learner.
  3. Enter the learner’s First Name, Surname, and Email Address.
  4. Click Create record.
  5. Complete all mandatory fields under:
    • Learner Details
    • Employer Details
    • Course Details

Tips & Notes

  • Ensure the learner’s email address is correct, as this will be used for login and communication.
  • Mandatory fields must be completed before the learner record can be activated.
  • Accurate employer and course details help ensure reporting and ILR data remain correct.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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