Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Viewing a Learner Record

Overview

Training Providers can view and manage learner details directly from the Learners area. This allows you to quickly review learner information, update details, and check their status within Enrol.

User Roles

This feature can be used by:

  • Training Provider

Steps to View a Learner Record

  1. Click Learners on the left navigation bar.
  2. Click the Eye icon under the View column next to the learner’s name.

You will now be able to edit the learner’s details from their profile.

Filtering Learner Records

You can use filters on the Learners page to quickly locate specific records. Available filters include:

  • Learner Name
  • Employer
  • Course

You can also view each learner’s current status from this page.

Tips & Notes

  • Use multiple filters together to narrow down large learner lists.
  • Ensure learner email addresses are accurate—this affects form delivery, invitations, and integrations.
  • Only users with appropriate permissions can edit learner details.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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