Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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How to find OneFile Eportfolio Learner User ID

  1. Click Users on the left navigation bar
  2. Click Learner Episodes

The UserID will appear in the first column on the user table.

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