Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Assign users to Learner’s portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Managers
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Manage learner accounts

To assign a Assessor, IQA, Employer, Observer or External Verifiers to a learner's portfolio follow the steps below:

  1. Locate or search for the Learner
    1. To assign an Assessor, click the Assessors button
    2. To assign an IV or EV, click the IVs/ EVs button
    3. To assign an Employer or Observer, click the Account and then the Access Accounts tab
  2. Select the user you would like to assign
  3. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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