Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I promote a Trainee Assessor account?

  User Roles

This feature can be used by the following user roles:

  • Centre Maanger
  • User Manager

When a Trainee Assessor has become a Qualified Assessor, their account can be changed to an Assessor account, rather than having to create a new OneFile account. This allows the Assessor to keep their original assigned learners, tasks and login credentials. 

  1. Click Users in the navigation bar
  2. Search for the Trainee Assessor
  3. Click Account when you find the user
  4. Click the Linked Accounts tab
  5. Change the 'Select a countersigner’ drop-down list to Do not use a countersigner
  6. Click Save

The account will no longer appear as a Trainee Assessor. Any new assessments from this point will no longer require the signature from a countersigner.

Pending Tasks

Any pending tasks still expecting to be signed by a countersigner can be unlocked to the newly promoted Assessor, which will remove the requirement for the countersigner’s signature

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.