Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Assign EQA to learners

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Mange learner accounts

  1. Click Users in the navigation menu
  2. Click the Allocations tab 
  3. Click the checkbox of the learner(s) you want to assign the EV to
  4. Scroll to the bottom of the page and use the External Verifier drop-down box and select the relevant External Verifier
  5. Click Submit

IQA and Assessor

EQAs can be assigned to individual learners via the IQA/EQA tab on the learners portfolio

Create EQA account

EQAs can only be created by OneFile Administrators. Please contact our team at CSE@onefile.co.uk.

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