Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



Submit a ticket Log in

Assign EQA to learners

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Mange learner accounts

  1. Click Users in the navigation menu
  2. Click the Allocations tab 
  3. Click the checkbox of the learner(s) you want to assign the EV to
  4. Scroll to the bottom of the page and use the External Verifier drop-down box and select the relevant External Verifier
  5. Click Submit

IQA and Assessor

EQAs can be assigned to individual learners via the IQA/EQA tab on the learners portfolio

Create EQA account

EQAs can only be created by OneFile Administrators. Please contact our team at CSE@onefile.co.uk.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.