Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Assign EQA to learners

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Mange learner accounts

  1. Click Users in the navigation menu
  2. Click the Allocations tab 
  3. Click the checkbox of the learner(s) you want to assign the EV to
  4. Scroll to the bottom of the page and use the External Verifier drop-down box and select the relevant External Verifier
  5. Click Submit

IQA and Assessor

EQAs can be assigned to individual learners via the IQA/EQA tab on the learners portfolio

Create EQA account

EQAs can only be created by OneFile Administrators. Please contact our team at CSE@onefile.co.uk.

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