Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Change Group Permissions

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Permissions allow Centre Managers to customise how much access each user on the system has. Permissions can be set for an individual user and at a user-group level. 

Group Permissions can be used to define the default permissions for all users in each type of user group.  

To set the default permissions for a group of users, follow the steps below: 

  1. Click Centre in the navigation menu
  2. Click Group Permissions
  3. Select the user group from the drop-down list
  4. Choose to Inherit, Grant or Deny any of the available permissions
  5. Click Save

Available Options:

Inherit: Always use the Effective System Setting specified by OneFile

Grant: Always grant the permission for the selected user group

Deny: Always deny the permission for the select user group

Permissions

The selected permissions will apply to all users of the selected user group, unless it is overridden at the user level.

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