Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a Training and Development Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.

How do I allow an Assessor to sign on behalf of a learner?

Amiee Jackson

Modified on: Tue, 29 Apr, 2025 at 11:31 AM

User Roles

This feature can be used by the following user roles:

Centre Manager

Centre Setting

Allow assessors to sign on behalf of learners
1. Apply the above setting to new learners
2. Apply the above setting to all existing learners on Save

With this Centre Setting you can now determine which learners will be impacted by enabling this setting.

You can then enable this setting for an individual learner, by following the steps below:

Navigate to the learner's Account
Click the Episode tab
In the "Learner Signature Required" section, tick Assessors may optionally sign on behalf of this learner
Scroll to the bottom of the page
Click Save

Recommendation

We recommend speaking to your Awarding Body to ensure that they are okay with learner's work being signed-off by an Assessor.