Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in

How do I allow an Assessor to sign on behalf of a learner?

User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Centre Setting

  1. Allow assessors to sign on behalf of learners
    1. Apply the above setting to new learners
    2. Apply the above setting to all existing learners on Save

With this Centre Setting you can now determine which learners will be impacted by enabling this setting.

You can then enable this setting for an individual learner, by following the steps below:  

  1. Navigate to the learner's Account
  2. Click the Episode tab
  3. In the "Learner Signature Required" section, tick Assessors may optionally sign on behalf of this learner
  4. Scroll to the bottom of the page
  5. Click Save

Recommendation

We recommend speaking to your Awarding Body to ensure that they are okay with learner's work being signed-off by an Assessor.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.