Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

How do I allow an Assessor to sign on behalf of a learner?

Amiee Jackson

Modified on: Tue, 29 Apr, 2025 at 11:31 AM

User Roles

This feature can be used by the following user roles:

Centre Manager

Centre Setting

Allow assessors to sign on behalf of learners
1. Apply the above setting to new learners
2. Apply the above setting to all existing learners on Save

With this Centre Setting you can now determine which learners will be impacted by enabling this setting.

You can then enable this setting for an individual learner, by following the steps below:

Navigate to the learner's Account
Click the Episode tab
In the "Learner Signature Required" section, tick Assessors may optionally sign on behalf of this learner
Scroll to the bottom of the page
Click Save

Recommendation

We recommend speaking to your Awarding Body to ensure that they are okay with learner's work being signed-off by an Assessor.