Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How do I allow an Assessor to sign on behalf of a learner?

User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Centre Setting

  1. Allow assessors to sign on behalf of learners
  2. Apply the above setting to all existing learners on Save (does no affect new learners)

If you don't want this to enable this feature for all learners on the centre, tick Setting a, but not Setting b.

You can then enable this setting for an individual learner, by following the steps below:  

  1. Navigate to the learner's Account
  2. Click the Episode tab
  3. In the "Learner Signature Required" section, tick Assessors may optionally sign on behalf of this learner
  4. Scroll to the bottom of the page
  5. Click Save

Recommendation

We recommend speaking to your Awarding Body to ensure that they are okay with learner's work being signed-off by an Assessor.

  Top Tip

You can disable this for all learners on the centre by unticking the Setting A, Ticking Setting B and clicking Save.

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