Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I set up an EV/ EQA on my Centre?

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To request access, email support@onefile.co.uk with the following information: 

  • The EQA name
  • The EQA email address
  • The awarding body that the EQA works for 
  • Name of your OneFile Centre 

Once recieved:

  1. A member of OneFile will then contact the EQA for confirmation that we can process their data in order to comply with GDPR requirements

  2. The EQA must provide OneFile with written consent to perform this action

  3. OneFile will then create the account or link the Centre onto an existing account 

  4. We'll let you know once complete

  5. You will need to assign the EQA to learners using the Allocations tab on the Users page

Correct Information

any EQA request without the correct information or confirmation cannot be actioned


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