Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Change User Permissions

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Permissions

Assign permissions to other users

User Permissions should be used to override the permissions set at the User Group level.

To set the permissions for an individual user, follow the steps below: 

  1. Click on Users
  2. Click on Account of the user you would like to change
  3. Click the Permission tab at the top of the page
  4. Choose the User Setting from the drop-down list
  5. Click Save

Available Options:

  • Inherit: Always use the Group Setting specified by a Centre Manager in the ‘Group Permissions’ area
  • Grant: Always grant the permission for the selected user, regardless of the group setting
  • Deny: Always deny the permission for the select user, regardless of the group setting

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