Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Report on an issue on an Enrol Form

Gareth Dutton
Modified on: Wed, 1 Apr, 2026 at 12:23 PM

Overview

Training Providers can report incorrect or missing information within a form before sending it back to the learner. This allows issues to be flagged clearly and ensures that corrections are made before the form is finalised.

User Roles

This feature can be used by:

  • Training Provider

Steps to Report an Issue on a Form

  1. Click Review forms on the left-hand navigation menu.
  2. Click Review and approve on the form in question.
  3. Click Report incorrect details.
  4. Select Continue.
  5. Click Report an Issue on the section you wish to flag.
  6. Add your comments describing the issue.
  7. Click Submit.
  8. Click Return to learner.

Tip

You can edit or remove your issue comments before returning the form:

  • Click Edit to update your comments.
  • Click Delete to remove them entirely.

Tips & Notes

  • Reported issues help guide learners to correct specific parts of the form.
  • Only flagged sections will require updates from the learner.
  • The form cannot progress until the learner resubmits after addressing the issues.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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