Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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How Learners Access/Open Forms

  User Roles

This feature can be used by the following user roles:

  • Learners

Learners will be able to access Forms you send to them by clicking on the link within the email which is sent to them from the Training Provider.

Guidance on sending forms to your learners can be found here.

Magic links

Once the learner has completed and submitted their form, the form is then sent back to the Training Provivider and then magic link will no longer be accessible

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