Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in

Allocations

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager

The Allocation feature is an easy way to quickly assign various users onto your learners accounts.

To do this please follow the below steps:

  1. Click Users from the navigation bar
  2. Click Allocations
  3. Use filters to update the table below
  4. Select the learner you wish to update
  5. Scroll down to the bottom of the page
  6. Under Assessors you can use the drop down lists to add/remove users from the learner/learning aims
  7. Click Submit

Once you have clicked Submit the users that you have added/removed will immediately be updated within your learners Portfolio.

Within the Allocations feature only certain users can be assigned onto your learners’ portfolio, please see below which users can be assigned:

  • Default Assessor (Learner)
  • Default Assessor (Learning Aim)
  • Additional Assessors
  • Internal Quality Assurer
  • External Quality Assurer

If you wish to allocate other users such as Employers or Observers, you will need to do that individually for each learner via the Access Accounts tab on their Account.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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