Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Allocations

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager

The Allocation feature is an easy way to quickly assign various users onto your learners accounts.

To do this please follow the below steps:

  1. Click Users from the navigation bar
  2. Click Allocations
  3. Use filters to update the table below
  4. Select the learner you wish to update
  5. Scroll down to the bottom of the page
  6. Under Assessors you can use the drop down lists to add/remove users from the learner/learning aims
  7. Click Submit

Once you have clicked Submit the users that you have added/removed will immediately be updated within your learners Portfolio.

Within the Allocations feature only certain users can be assigned onto your learners’ portfolio, please see below which users can be assigned:

  • Default Assessor (Learner)
  • Default Assessor (Learning Aim)
  • Additional Assessors
  • Internal Quality Assurer
  • External Quality Assurer

If you wish to allocate other users such as Employers or Observers, you will need to do that individually for each learner via the Access Accounts tab on their Account.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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