Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in
  1. Home
  2. Guides and Support
  3. User Management
  4. Uses (Non-learners)

Suspend user access

Becky Hackman
Modified on: Wed, 26 Aug, 2020 at 11:57 AM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager

OneFile users can be suspended by following the steps below:

  1. Click Users in the navigation menu
  2. Search for the user
  3. Click on the user's Account
  4. Scroll to the bottom of the page and tick Suspend user access - enter reason
  5. Type a reason for suspending the account (optional)
  6. Click Save

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Other Guides

View all (17)