Overview
Suspending a user account removes their ability to log into Onefile without permanently deleting their profile. This is useful when a user leaves the organisation or temporarily no longer requires access.
Who Can Use This Feature?
- Centre Manager
- User Manager
Centre Settings
No additional centre settings are required to suspend a user.
Steps to Suspend User Access
Step 1: Open the Users Area
- Click Users in the navigation menu.
Step 2: Locate the User
- Search for the user whose access you want to suspend.
- Click on the user’s Account.
Step 3: Suspend Access
- Scroll to the bottom of the account page.
- Tick the checkbox labelled Suspend user access.
- Enter a reason for suspension (optional).
- Click Save.
Once saved, the user will no longer be able to log into Onefile until their access is reinstated.
✅ Tip: Use suspension instead of deletion when users may return in the future or when you need to retain their historical activity.
Terminology
The terminology used in this article may differ depending on your Centre.
❓Need Help?
If you have any issues or questions, please contact Onefile Support or your internal support channels.