Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Create a new Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Manage learner accounts


Centre Manager/User Manager Assessor
  1. Click Users in the navigation menu
  2. Click the Learner tab
  3. Click Create Learner
  4. Enter the details of the Learner
    • First Name and Last Name are mandatory, but we strongly recommend you enter an Email Address 
  5. Pick the Default Assessor, Placement, Class, Provider and Framework Template (if appropriate)
  6. Click Create
The user will automatically be emailed a link to create a password for their new Keychain, or confirmation that the account has been linked to an existing Keychain

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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