Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

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How do I archive a User Account?

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers

To archive the account, please follow the steps below: 

  1. Click Users in the navigation menu
  2. Search for the user
  3. Click Account next to their name
  4. Scroll down to the bottom of this page and click Archive
  5. Read the onscreen message and click Allocate caseload and tasks to this user to pick the new user
  6. Click the Archive button

Users that can be archived:

  • Trainee Assessor 
  • Assessor  
  • Internal Verifier

Reports and Lists

Archiving the user will hide them from reports and when searching, and will also re-assign any pending tasks to another user.

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