Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

How do I archive a User Account?

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers

To archive the account, please follow the steps below: 

  1. Click Users in the navigation menu
  2. Search for the user
  3. Click Account next to their name
  4. Scroll down to the bottom of this page and click Archive
  5. Read the onscreen message and click Allocate caseload and tasks to this user to pick the new user
  6. Click the Archive button

Users that can be archived:

  • Trainee Assessor 
  • Assessor  
  • Internal Verifier

Reports and Lists

Archiving the user will hide them from reports and when searching, and will also re-assign any pending tasks to another user.

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