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FAQs
Information about purchasing and requesting qualifications.
Qualification Requests
How to Request a New Qualification for Your Centre
Logging into the Practice Area to Check a Qualification
How do I approve a qualification I have requested?
How do I request a change to a qualification?
When will a qualification I've approved go Live?
How long does it take for a new qualification to be built?
Credits, Seats & Subscriptions
How can I purchase additional suscriptions, licences, credits or seats?
Ad-hoc Updates
Product FAQs
Does OneFile provide video conferencing?
Why Haven’t My Certificates Arrived?
Can I move learners from one centre to another?
Why am I receiving an error when saving a form or review?
Onefile Eportfolio Offboarding Service