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FAQs

Information about purchasing and requesting qualifications.

Qualification Requests

Request a New Qualification for Your Centre
Logging into the Onefile Practice Area
Approving qualifications
Request a change to a qualification
When will a qualification I've approved go Live?
How long does it take for a new qualification to be built?

Onboarding Downloads

Employer user guide
Onefile Learner Support (Inclusion) Webinar

Product FAQs

Onefile Video Conferencing
Why Haven’t My Certificates Arrived?
Move learners from one centre to another?
Why am I receiving an error when saving a form or review?
Onefile Eportfolio Offboarding Service
Document Safety and File Integrity on the Onefile Platform

Technical

How to Remove Saved Passwords in Major Web Browsers
Clear Cache on All Major Web Browsers