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Guides and Support
General FAQs
General FAQs
Information about purchasing and requesting qualifications.
Qualification Requests
How do I add a new qualification to my centre?
How do I log into the Practice area to check a qualification?
How do I approve a qualification I have requested?
How do I request a change to a qualification?
When will a qualification I've approved go Live?
How long does it take for a new qualification to be built?
Credits, Seats & Subscriptions
How can I purchase additional suscriptions, licences, credits or seats?
Ad-hoc Updates
Product FAQs
Does OneFile provide video conferencing?
Why haven't my certificates arrived?
Can I move learners from one centre to another?
Why am I receiving an error when saving a form or review?