Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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How do I request a change to a qualification?

  User Roles

Changes to qualifications can be requested by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Lead Internal Quality Assurer

If the qualification you want to make changes to is already on the Live server, we might not be able to make changes, as it could negatively impact learners that are already working on the qualificaiton.

Please email [email protected] with the details of your amendment request, a member of the team will let you know if the changes can be made.

If you haven't started using the qualification yet or are checking it on the Practice area, reply to the email thread relating to that qualification or email [email protected] if you can't find the email thread.

The team will need specific details of what you want to be changed, so please provide as much information as possible.


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