Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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How do I request a change to a qualification?

  User Roles

Changes to qualifications can be requested by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Lead Internal Quality Assurer

If the qualification you want to make changes to is already on the Live server, we might not be able to make changes, as it could negatively impact learners that are already working on the qualificaiton.

Please email cse@onefile.co.uk with the details of your amendment request, a member of the team will let you know if the changes can be made.

If you haven't started using the qualification yet or are checking it on the Practice area, reply to the email thread relating to that qualification or email standards@onefile.co.uk if you can't find the email thread.

The team will need specific details of what you want to be changed, so please provide as much information as possible.


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