Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I request a change to a qualification?

  User Roles

Changes to qualifications can be requested by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Lead Internal Quality Assurer

If the qualification you want to make changes to is already on the Live server, we might not be able to make changes, as it could negatively impact learners that are already working on the qualificaiton.

Please email cse@onefile.co.uk with the details of your amendment request, a member of the team will let you know if the changes can be made.

If you haven't started using the qualification yet or are checking it on the Practice area, reply to the email thread relating to that qualification or email standards@onefile.co.uk if you can't find the email thread.

The team will need specific details of what you want to be changed, so please provide as much information as possible.


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