Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How do I request a change to a qualification?

  User Roles

Changes to qualifications can be requested by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Lead Internal Quality Assurer

If the qualification you want to make changes to is already on the Live server, we might not be able to make changes, as it could negatively impact learners that are already working on the qualificaiton.

Please email cse@onefile.co.uk with the details of your amendment request, a member of the team will let you know if the changes can be made.

If you haven't started using the qualification yet or are checking it on the Practice area, reply to the email thread relating to that qualification or email standards@onefile.co.uk if you can't find the email thread.

The team will need specific details of what you want to be changed, so please provide as much information as possible.


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