Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How long does it take for a new qualification to be built?

Our Process

When you request a qualification that isn’t already available in our database, OneFile have a team of staff that convert the PDFs and webpages of the qualification or standard into a format that can be used on OneFile. Requests are added to a workload and are processed on a first-come, first-serve basis. Therefore, the time you wait to receive the qualification is based on the size and complexity of the existing requests on the workload. For example, if there are 20 days of work on the workload, and you request a qualification that will take 3 days to complete, we will estimate that your qualification will be available in 23 working days. Our SLA for providing qualifications is 30 working days, which means we aim to complete all requests within that timeframe, although we typically beat that target.

Fast Track Service

We understand that sometimes time is of the essence, and that you need access to these qualifications on OneFile sooner than the 30 working day SLA. That’s why we’ve introduced our Fast Track Service for qualifications.

Fast-tracking your request is like buying a queue-jump wristband at a theme park. You’re able to Fast Track when our team start working on your request, based on when you need your qualifications, see the table below.

Fast Track Option

Cost

Next Working Day

Starting from  £525

Next Working Week

Starting from  £400

Next Two Working Weeks

Starting from  £300

Next Three Working Weeks

Starting from  £200

If you require our Fast Track Service, please let a member of the qualifications team know when you submit your request (or add a note in the request portal).


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.