Overview
If you’ve completed your qualification on Onefile but haven’t received your certificates, this article explains what to do next.
ℹ️Important Notes
OneFile is a software platform used by training providers to manage learning and assessment. We do not issue certificates directly.
What You Should Do
If your qualification is complete but you haven’t received your certificate:
➡️ Contact your Training Provider directly.
They are responsible for managing the certification process and will be able to provide updates or support.
Need More Help?
If you're unsure who to contact or need help finding your provider’s details, reach out to your Centre Manager, Assessor or administrator for guidance.