Overview
If you have completed your qualification in Onefile Eportfolio but have not received your certificates, this article explains what to do next. Onefile does not issue certificates directly — these are handled by your training provider or awarding organisation.
Important Notes
- Onefile is a software platform used to manage learning, assessment, and progress tracking.
- Certificates are not issued by Onefile.
- Certification is handled by your Training Provider or awarding organisation.
What You Should Do
If your qualification is complete but your certificate has not arrived:
- Contact your Training Provider directly.
- They are responsible for submitting certification claims and issuing certificates.
- Your provider will be able to confirm:
- whether your qualification has been claimed,
- if additional checks are required,
- estimated timescales for receiving your certificate.
Need More Help?
If you are unsure who to contact or need help finding the correct details, speak to your:
- Centre Manager
- Assessor
- Training Provider Administrator
Terminology
Please note that terminology used in this article may differ depending on your Centre.
Need Help?
If you need assistance or have questions, please contact Onefile Support or your internal support channels.