Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

Why haven't my certificates arrived?

If you have completed your qualification on Onefile, but haven't received your certificates, we would advise contacting your Training Provider.

OneFile only provides the software to your training provider, so unfortunately we have no involvement in the certification processes.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.