Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Can I move learners from one centre to another?

When learners move from one centre to another, or even to a different training provider, the learner's portfolio will need to be manually transferred so that their progress and other important data is copied to their new account. 

Our Premium Services are more than happy to do this on your behalf. If you're interested, please contact your Success Manager.

If you'd like to do this yourself, follow the steps below:

Steps for the original centre

  1. Download the learners portfolio and then provide the new training provider with the downloaded ZIP file - Download Portfolio
  2. You would then need to take screenshots of the below and provide these to the new training provider, if required:
  • Gap Analysis
  • Progress record

  Top tip

Right click anywhere on the page, click print, change the print destination to Print as PDF to record the whole page

Steps for the new training provider

  1. Create the learner a new account and assign all the same learning aims and units as the previous centre - Setting Learning Aims and Units
  2. Add in any weightings, start and end dates and assign any users to the learner who need access (Employer, IQA. EQA etc)
  3. Create an APL assessment and select any criteria previously covered by looking at the screenshotted gap analysis - Create an Assessment
  4. Attach the downloaded portfolio as the evidence
  5. Attach the rest of the screenshots into the portfolio evidence folder (the camera icon) on the learners portfolio home page
  6. Create timesheet entries based off the screenshotted timesheet entries from the previous centre - How do I add a Timesheet Entry?

  Top tip

We advise accumulating all the off-the-job entries into one new entry and then on-the-job entries as one entry

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