Telephone Connectivity Update

We're currently experiencing issues with incoming telephone calls due to an outage at a 3rd party supplier. This is preventing some calls from connecting to our team.

✅ Need help?
Please submit an enquiry here and request a call-back. A member of our team will respond via email as soon as possible.

We're actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience.


Click here and hit follow for updates.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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How do I add a new qualification to my centre?

Centre Managers can request new qualifications whilst logged into OneFile. To do this, follow the steps below:

  1. Log into your Centre Manager account
  2. Click Centre in the navigation menu
  3. Click Learning Aims
  4. Click Request

You will now be taken to our qualification request portal, where you can request Regulated Qualifications, Apprenticeship Standards, Functional Skills or Bespoke Qualifications.

Once the portal has loaded:

  1. Click Request for the type of learning aim you would like to request
  2. Search using the code or title of the aim
  3. Attach the documentation
  4. Enter any specific requirements you have regarding the way you would like this built
  5. Click Add to Basket

Missing Qualifications?

If you're unable to find a regulated qualification or an apprenticeship standard, please submit a "Bespoke" request, leaving the title and/or code of the learning aim you require.

You can add as many requests into your basket as you want. When you're ready to check out:

  1. Click the Basket icon in the top corner of the page
  2. Click Checkout
  3. Enter your Email Address
  4. Click Place Order

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