Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

How to Request a New Qualification for Your Centre

Overview

Centre Managers can request new qualifications directly through OneFile. This includes Regulated Qualifications, Apprenticeship Standards, Functional Skills, and Bespoke Qualifications.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers

Steps to Request a New Qualification

  1. Log into your Centre Manager account.
  2. Click Centre in the navigation menu.
  3. Select Learning Aims.
  4. Click Request.

You will be redirected to the Qualification Request Portal.

Using the Qualification Request Portal

Once the portal has loaded:

  1. Click Request next to the type of learning aim you want to add.
  2. Use the search bar to find the qualification by code or title.
  3. Attach any relevant documentation.
  4. Enter any specific requirements for how you’d like the qualification to be built.
  5. Click Add to Basket.

⚠️Missing Qualifications?

If you cannot find a regulated qualification or apprenticeship standard:

  • Submit a Bespoke request.
  • Include the title and/or code of the qualification you need.

Submitting Your Request

You can add multiple qualifications to your basket. When you're ready:

  1. Click the Basket icon in the top corner.
  2. Click Checkout.
  3. Enter your email address.
  4. Click Place Order.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.


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