Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I add a new qualification to my centre?

Centre Managers can request new qualifications whilst logged into OneFile. To do this, follow the steps below:

  1. Log into your Centre Manager account
  2. Click Centre in the navigation menu
  3. Click Learning Aims
  4. Click Request

You will now be taken to our qualification request portal, where you can request Regulated Qualifications, Apprenticeship Standards, Functional Skills or Bespoke Qualifications.

Once the portal has loaded:

  1. Click Request for the type of learning aim you would like to request
  2. Search using the code or title of the aim
  3. Attach the documentation
  4. Enter any specific requirements you have regarding the way you would like this built
  5. Click Add to Basket

Missing Qualifications?

If you're unable to find a regulated qualification or an apprenticeship standard, please submit a "Bespoke" request, leaving the title and/or code of the learning aim you require.

You can add as many requests into your basket as you want. When you're ready to check out:

  1. Click the Basket icon in the top corner of the page
  2. Click Checkout
  3. Enter your Email Address
  4. Click Place Order

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