Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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How can I purchase additional suscriptions, licences, credits or seats?

If you've joined OneFile in the last 12 months:

Call us on +44 (0) 161 638 7836 and select option 2 for the Sales team. alternatively, you can email us directly at sales@onefile.co.uk or complete this form on our website.

If you've been with OneFile longer than 12 months and wish to purchase additional seats, please contact your customer success manager via email.

In either case, you'll need to send the following information:

  • Your full name
  • Company name
  • The number of additional user seats you'd like to purchase
  • Your purchase order information

and if applicable:

  • A copy of a quotation if have received one
  • The details of the additional person that needs contacting after the seats have been applied

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