Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How can I purchase additional suscriptions, licences, credits or seats?

If you've joined OneFile in the last 12 months:

Call us on +44 (0) 161 638 7836 and select option 2 for the Sales team. alternatively, you can email us directly at sales@onefile.co.uk or complete this form on our website.

If you've been with OneFile longer than 12 months and wish to purchase additional seats, please contact your customer success manager via email.

In either case, you'll need to send the following information:

  • Your full name
  • Company name
  • The number of additional user seats you'd like to purchase
  • Your purchase order information

and if applicable:

  • A copy of a quotation if have received one
  • The details of the additional person that needs contacting after the seats have been applied

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