Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How does the Cognassist integration work?

The Cognassist integration allows 2-way communication between OneFile and your instance of Cognassist. The integration provides the following functionality within Eportfolio:

•              Ability to create a learner in Cognassist from Eportfolio

•              Send a learner an invitation email to complete their assessment

•              Track the status of a learner's assessment progress

•              Display the results of a Cognassist assessment within a learner's portfolio

•              Include the assessment results within the ILP

Once the integration has been enabled you'll need to wait up to 24 hours (or overnight) for OneFile to download all of the user data from Cognassist. When new learners are found, OneFile will automatically compare and match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the Cognassist page of the learner's portfolio. The learners email address must be verified. 

A screenshot of a report 
Description automatically generated with medium confidence

You can control who can see the learners Cognassist data and create Cognassist users in OneFile Eportfolio within the user permissions. More information can be found here

You can also add the Cognassist results to your ILP. Information on creating an ILP can be found here


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.