Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Service Update: Login and Eportfolio Issues

We are currently investigating an issue that is preventing some users from logging into our services and causing server errors within Eportfolio.

Please click here and hit follow to receive updates. 

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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Report on unmatched Cognassist accounts

Jade Pimblott
Modified on: Fri, 16 Jun, 2023 at 2:46 PM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To run a report on unmatched accounts, follow the steps below.

  1. Click Reports in the navigation bar
  2. Locate Diagnostics section
  3. Click Cognassist Unmatched

The report shows all OneFile Eportfolio learners that haven't been matched to a learner in Cognassist.

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