Software Update: Wednesday 23rd July 2025 7am - 7:30am

On Wednesday, we will be updating Eportfolio to introduce some new enhancements.

Release notes can be found here.

Please ensure you are logged out of your account on the above date and time to avoid any data loss.

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Report on unmatched Cognassist accounts

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To run a report on unmatched accounts, follow the steps below.

  1. Click Reports in the navigation bar
  2. Locate Diagnostics section
  3. Click Cognassist Unmatched

The report shows all OneFile Eportfolio learners that haven't been matched to a learner in Cognassist.

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