Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

How does the Cognassist integration work?

The Cognassist integration allows 2-way communication between OneFile and your instance of Cognassist. The integration provides the following functionality within Eportfolio:

•              Ability to create a learner in Cognassist from Eportfolio

•              Send a learner an invitation email to complete their assessment

•              Track the status of a learner's assessment progress

•              Display the results of a Cognassist assessment within a learner's portfolio

•              Include the assessment results within the ILP

Once the integration has been enabled you'll need to wait up to 24 hours (or overnight) for OneFile to download all of the user data from Cognassist. When new learners are found, OneFile will automatically compare and match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the Cognassist page of the learner's portfolio. The learners email address must be verified. 

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You can control who can see the learners Cognassist data and create Cognassist users in OneFile Eportfolio within the user permissions. More information can be found here

You can also add the Cognassist results to your ILP. Information on creating an ILP can be found here


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