Overview
Training Providers can report incorrect or missing information within a form before sending it back to the learner. This allows issues to be flagged clearly and ensures that corrections are made before the form is finalised.
User Roles
This feature can be used by:
- Training Provider
Steps to Report an Issue on a Form
- Click Review forms on the left-hand navigation menu.
- Click Review and approve on the form in question.
- Click Report incorrect details.
- Select Continue.
- Click Report an Issue on the section you wish to flag.
- Add your comments describing the issue.
- Click Submit.
- Click Return to learner.
Tip
You can edit or remove your issue comments before returning the form:
- Click Edit to update your comments.
- Click Delete to remove them entirely.
Tips & Notes
- Reported issues help guide learners to correct specific parts of the form.
- Only flagged sections will require updates from the learner.
- The form cannot progress until the learner resubmits after addressing the issues.
Terminology
The terminology used in this article may differ depending on your Centre’s configuration.
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Need Help?
If you need assistance, please contact Onefile Support or your internal support team.