Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Create a user within Enrol Onboarding

Overview

Admins can create new user accounts directly within Enrol Onboarding. This allows staff to be added quickly so they can manage learners, complete onboarding actions, or access the areas they need within Enrol.

User Roles

This feature can be used by the following user role:

  • Admin

Steps

How to Create a User

  1. Click Users from the left-hand navigation menu.
  2. Click Create User.
  3. Complete all required detail fields (e.g., name, email, role).
  4. Click Create User to finish.

The user account will now appear in your Users list with the assigned role and permissions.

Tips & Notes

  • Ensure the email address is correct — this is required for login and notifications.
  • Users created here do not automatically gain access to Onefile Eportfolio unless also created or imported there.
  • Only Admins can create users within Enrol Onboarding.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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